FAQs
Shipping
What countries do you ship to?
What countries do you ship to?
We currently ship to the United States, and Canada. To enquire about shipping to a different destination, please contact us.
How long will it take to receive my order?
How long will it take to receive my order?
Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).
Refunds and Returns
Do you accept refunds for devices purchased from your online store?
Do you accept refunds for devices purchased from your online store?
No, we do not accept refunds for devices purchased from our online store. However, all new products come with a manufacturer warranty, and used products have a 30-day warranty with Betterbuy. If you encounter any issues with your device, please contact us immediately at betterbuyonlinestore@gmail.com.
Can I return a device if I'm dissatisfied with my purchase?
Can I return a device if I'm dissatisfied with my purchase?
No, we do not accept returns for devices. We recommend thoroughly reviewing product details before making a purchase. If there are issues with your device, please refer to the warranty details mentioned above.
Damages and Issues
What should I do if my order is defective?
What should I do if my order is defective?
Ans: Please inspect your order upon receiving it. If the item is defective, damaged, or if you receive the wrong item, contact us immediately. We will evaluate the issue and work towards a solution.
How are refused shipments handled, and what charges may apply?
How are refused shipments handled, and what charges may apply?
Ans: Any refused shipments are the customer's responsibility. The original shipping fee will be non-refundable, and a restocking fee may apply.
What if I receive the wrong item in my order?
What if I receive the wrong item in my order?
Ans: If you receive the wrong item, please contact us immediately. We will assess the situation and take necessary steps to correct the error.
Exchanges
Can I exchange a new product for a different item?
Can I exchange a new product for a different item?
Ans: New products are final sale and cannot be exchanged. However, you can exchange a used device for a store credit within 10 days of the initial purchase date or delivery date. Please contact us at betterbuyonlinestore@gmail.com for assistance.
What are the eligibility criteria for a store credit exchange?
What are the eligibility criteria for a store credit exchange?
Ans: To be eligible for store credit, the item must be in the same condition as received, unworn or unused, with tags, and in its original packaging. You'll also need to provide the receipt or proof of purchase.
Is there a time limit for requesting an exchange for a used device?
Is there a time limit for requesting an exchange for a used device?
Ans: Yes, you can request an exchange for a used device within 10 days of the initial purchase date or delivery date.
Limited Warranty Policy
What specific cases are excluded from the Limited Warranty?
What specific cases are excluded from the Limited Warranty?
Ans: The Limited Warranty is excluded in various cases, including product oxidation, liquid damage, accidents, unauthorized manipulation of components, misuse, abuse, neglect, mishandling, and more. Please review the full list in the Limited Warranty Policy section
